FAQ
You may contact us via WhatsApp or email. We will send you a formal proforma invoice after confirming all watch details.
Wire transfer is our preferred payment method. Alternative payment methods can be discussed under special circumstances.
Wire transfer provides complete banking records for both parties and greatly reduces risks during large luxury transactions.
Funds usually take 2–5 working days to arrive, excluding weekends and international holidays.
Production will start only after full payment successfully arrives in our bank account, not based on your transfer receipt.
Yes, we offer insured tracked international shipping to most countries and regions.
Import duties and local taxes are borne by us and included in the selling price. You do not need to pay any additional fees.
Each watch is handcrafted. The normal production cycle is 5–8working days, plus international shipping time.
We provide a 5‑year international warranty covering manufacturing defects. Damage caused by collision, scratches or improper use is not covered.Should you require warranty service, we will send you the specific return address. Please send the item to us. Repair processing takes approximately five working days, after‑which we will ship a brand‑new replacement item to you.
Certainly. In case of quality issues or if you are not satisfied with the item, you may send us an email within one week upon receipt of your goods. After you return the watch to us and we complete the inspection, we will process your full refund.